Yes, we provide free test designs and sample stitch-outs upon request to ensure the design meets your expectations and runs smoothly on your embroidery machine before production.

You can send your artwork or logo by email. Please include:

1. Quote Request or Order
2. Design Name
3. Logo Size — inches, centimeters, or millimeters
4. Number of Colors
5. Fabric or Material Type
6. Design Placement — hat, left chest, jacket back, etc.
7. Stitch Type — if required
8. Required File Format

Once we receive your artwork and details, we’ll review the requirements and provide a quote or begin processing your order.

We provide embroidery designs in a wide range of formats, including DST (recommended), EMB, PXF, PEC, PES, DAT, XXX, JEF, SEW, EXP, KSM, PCS, VIP, DSB, DSZ, and many more.

DST (Tajima) is widely used and compatible with most embroidery machines. Need another format? Just contact us—we’ll be happy to assist.

Our standard turnaround time is 2–12 hours, depending on the design’s size and complexity. Same-day service is also available for urgent projects.

We serve clients worldwide across EST, CST, MST, PST, GMT, CET, AEST, and IST, ensuring prompt communication and fast turnaround times.

We currently accept secure payments through PayPal. Once your order is confirmed, we’ll provide payment instructions or send a PayPal payment request for a safe and convenient transaction.

We issue monthly invoices at the end of each month for all completed orders and services.

Yes, we offer bulk discounts and special pricing for high-volume or recurring orders. Contact us for a customized quote based on your requirements.

Free revisions include sew-quality adjustments, such as registration fixes, outline corrections, and stitch optimization. Artwork changes or major modifications may incur an additional charge.

Yes, we securely keep backups of all completed designs. If you lose your files or need them resent, we’ll provide a copy at no additional cost.